Returns Policy

RETURNS PROCESS

Return or exchange an item if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Due to health and hygiene implications with adult goods, for the goods to be accepted (unless faulty) the following should be adhered to:

  • The goods must be unused
  • The goods must be in their original condition & packaging
  • Goods that are not heat sealed in the box are non refundable and non exchangeable
  • Items supplied in sealed packaging that have been opened are non refundable and non exchangeable
  • The goods must be received back within 14 days from the day your customer received their order
  • Lingerie and items of clothing are non refundable and non exchangeable
  • Videos and magazines are non refundable and non exchangeable

If goods have been used or any of the above conditions aren't followed, we reserve the right to return the good(s) back to you.

 

RETURNS ADDRESS

Returns can be sent to this address:
Online Returns
LuvNaughty
PO BOX 288
Hitchin
Hertfordshire
SG4 0WW

 

RETURNS FORM

Please fill out a returns form first before returning items back to our returns address, without the return form we will be unable to process your return package; to initiate a return, click here.
You can download, print and complete a return form here.

 

POSTAGE & PACKAGING

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt, excluding the original delivery charge.Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning non-faulty items to us remains your responsibility.

Please include a covering letter with any returned item to include your order number, name and address and the reason for return. Please also add if you require a refund or exchange.

Delivery charges are refundable where goods are faulty and a refund is made.